Startup : KO / Basic : KO / Connect : KO / Magic : OK
Personalising the relationship with your customers after they've left is essential for the development of your business: creating an automated post-stay email is therefore a must.
To start, go to the Customised messages tab on the left-hand side of your screen.
Then click on the Create a personalised message button at the top right of your screen.
Screenshot 1: Arrow pointing to the Create a personalised message button.
Select the type of Post-Séjour message, give your template a name and go on to create it.
Screenshot 2: arrow pointing to the Choose message type field.
First of all, you will need to define the deadline for sending your post-stay message:
The number of days after departure before the message is sent
The time at which the message is sent
Your time zone
Screenshot 3: Showing the above settings.
You will then need to define the delay for sending your post-stay message:
The subject of the message
The sender
The catchphrase
Customer name
The services for which the post-stay message should be sent
The URL for your Google My Business listing (optional)
If you wish to offer a promotional code (optional)
Screenshot 4: showing the above settings.
The text field is completely free and you can see how the template evolves on the right-hand side of your screen as you write.
Screenshot 5: Arrow pointing to the preview.
The final step is to publish it using the Actions button at the top right of your screen.
Screenshot 6: Arrow pointing to the Publish button.
As with all features that open up the possibility of translation, you can follow this article to adapt to foreign customers.
URL during the article: link to the article dedicated to translations.
If you want to go further, you can also create an automatic email sent before your stay, by following this article.
URL at the end of the article: link to the article dedicated to pre-stay emails.