Startup : KO / Basic : KO / Connect : KO / Magic : OK
Personalising the relationship with your customers before they arrive is essential for the development of your business: creating an automated pre-stay email is therefore a must.
To start, go to the Personalised messages tab on the left-hand side of your screen.
Then click on the Create a personalised message button at the top right of your screen.
Screenshot 1: Arrow pointing to the Create a personalised message button.
Select the Pre-stay message type, give your template a name and proceed with creation.
Screenshot 2: arrow pointing to the Choose message type field.
First, you need to define the deadline for sending your pre-stay message:
The number of days before arrival to trigger the sending of the message
The time at which the message is sent
Your time zone
Screenshot 3: Showing the above settings.
In a second step, you need to set the following consecutively:
The subject of the message
The sender
The catchphrase
Customer name
The services for which the pre-stay message is to be sent
Screenshot 4: Showing the above settings.
The text field is completely free and you can see how the template evolves on the right-hand side of your screen as it is written.
Screenshot 5: Arrow pointing to the preview.
The final step is to publish it using the Actions button at the top right of your screen.
Screenshot 6: Arrow pointing to the Publish button.
As with all features that open up the possibility of translation, you can follow this article to adapt to foreign customers.
URL during the article: link to the article dedicated to translations.
To go even further, you can also create an automatic email sent after the stay, by following this article.
URL at the end of the article: link to the article dedicated to post-stay emails.