Startup : KO / Basic : KO / Connect : KO / Magic : OK
Personalising the relationship with your customers from the moment the booking is made is essential for the development of your business: creating an email sent automatically when a booking is made is therefore a must.
To get started, go to the Personalised messages tab on the left-hand side of your screen.
Then click on the Create a personalised message button at the top right of your screen.
Screenshot 1: Arrow pointing to the Create a personalised message button.
Select the type of A la réservation message, give your template a name and proceed to creation.
Screenshot 2: arrow pointing to the Choose message type field.
You will now need to define how you want your booking message to be sent:
The subject of the email
The sender
The catchphrase
Customer name
The email address for receiving feedback from your customers
The text field is completely free and you can see how the template evolves on the right-hand side of your screen as you write.
Screenshot 3: Arrow pointing to the preview.
The last stage will be to send you to the booking office to check it from start to finish and to publish it via the Actions button at the top right of your screen.
Screenshot 4: Arrow pointing to the Publish button.
As with all features that open up the possibility of translation, you can follow this article to adapt to foreign customers.
URL during the article: link to the article dedicated to translations.
If you want to go further, you can also create an automatic email sent before your stay, by following this article.
URL at the end of the article: link to the article dedicated to pre-stay emails.